No, we will never give you a receipt with someone elses name. Only the person who received the treatment will have their name on the receipt for that treatment.
No. Only if you are concerned about a fracture, muscle or tendon rupture or if you think you need surgery. We have extensive training to assess your condition and determine what is the safest and more effective treatment for you. If we have any concerns that require a doctors intervention we will refer you back to them.
Every person is different, even with the same medical diagnosis, the treatment has to be designed according to specific findings in the assessment.
Massage is best when it’s performed skin to skin, but we want you to be comfortable during your treatment and therefore we allow you to judge what degree of undress your comfortable with. You can take off or keep on as much clothing as you like. You will be covered with a sheet at all times and the therapist will only expose the part of the body he/she is working on.
Massage is charged by time, not by visit. We offer a variety of treatment times from 30 minutes visits up to 90 minutes. During that time the therapist will take 5-10 minutes to ask you a few questions in order to come up with the best treatment for you.
Arrive 5 minutes before the appointment to fill out paperwork. If you are late, you are taking away from your own assessment/treatment time.
Wear loose fitting, comfortable clothing
If you have a low back, hip, or knee injury, bring shorts
If you have a shoulder injury, wear a loose fitting t-shirt or tank top. So the therapist can see the area to be treated
If you have a doctor’s referral (particularly after surgery), bring it.
Bring a list of questions you would like to discuss
Our goal is to provide the most cost effective treatment for your condition. You may need one visit or you may need months of care. It depends on your diagnosis, how long have you had it, the severity of your problems and your compliance with the treatment. Our average duration in physiotherapy is 6-8 visits.
You will be evaluated by one of our licensed and highly trained physiotherapists and he/she will also treat you during subsequent visits. Unlike some clinics, where you see someone different each visit, we feel it is very important to develop a one-on-one relationship with you to maintain continuity of care.
You can plan for your first visit between 30 to 45 minutes. We do not charge by time – we charge by visit. When a session is slightly longer or shorter in duration we do not alter our fee.
No. As with most private clinics on Ontario, we are not an OHIP designated clinic for physiotherapy services. However, almost all extended health plans provide coverage for physiotherapy, massage therapy or Acupuncture expenses.
No. You do not require a doctor’s referral to be treated at the clinic. However, if you have an extended health care plan, your insurer may require a doctor’s referral in order to reimburse you for the treatment. All our therapists can give you a receipt accepted by extended health care plans.